Proofound

Contact Proofound

Need help or have a question? Here is how to reach us safely.

For support, security questions, or partnership inquiries, email us and we will respond as soon as possible.

For account and product support, include the page URL, browser version, and a short description of what happened. For security reports, include reproduction details and any relevant logs or screenshots. Responsible disclosure reports are triaged quickly and handled confidentially.

If your request is policy-related, include the policy page and section reference so we can route it to the right owner. We aim to provide practical, actionable responses and follow-up timelines for unresolved issues.

For procurement, enterprise onboarding, or integration planning, include your timeline and constraints so we can prepare relevant technical and policy details before the first call. Our goal is to make support interactions efficient, concrete, and easy to act on.

For follow-up requests, include the previous email thread reference so context is preserved. This helps us avoid duplicate triage and improves turnaround for complex cross-team issues that involve product, operations, and policy owners.

If you prefer asynchronous updates, mention that in your first message and we will provide a status cadence with clear owners and checkpoints. We keep responses action-oriented, with explicit next steps and expected timelines whenever additional investigation is needed.